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Welcome to our frequently asked questions page, where we address your most common inquiries with expert solutions. Explore our comprehensive plumbing FAQ, providing clear and concise answers to common concerns, empowering you to tackle plumbing issues with confidence.

Take a look at the most common questions our customers have below, and let us know if we can help answer any other questions! 

  • Why are DIY plumbing fixes a bad idea?
    In an effort to save money, you may consider doing your own plumbing repairs. This is a mistake that could result in an injury or further damage to your plumbing.
  • How long should I wait to call a plumber?
    As soon as you notice a problem with your plumbing, call a plumber. Waiting too long will cause the issue to worsen.
  • How much will my repair cost?
    Every site is constructed differently, and every job is unique. You need to call for an estimate on your repair.
  • Should my plumber be licensed?
    Although there are unlicensed people who may offer to fix your plumbing, you should only work with a licensed professional. Doing so is the only way to guarantee they’re well-trained and have the experience for the job. You should also make sure they are insured.
  • What constitutes a plumbing emergency?
    A plumbing emergency is any plumbing problem that causes you immediate concern. Small leaks and clogs aren’t typically emergencies—but if the leak is getting bigger, or your only toilet is clogged, you could have an emergency on your hands.
  • Are drain cleaning chemicals safe?
    We get it: bottles of drain cleaner are cheap and immediately available. But the truth is that when you use them too frequently—or in the wrong amounts—drain cleaning chemicals are terrible for your pipes. They frequently cause pipes to deteriorate. Some of our biggest (and most expensive) repairs are the results of drain cleaner damage.
  • Why does my drain get clogged?
    Usually drains are clogged because people are not careful of what they put in them, especially in the kitchen. Other drains, like in the bathroom, get clogged because of the oil residue from soaps, shampoos and hair. It is recommended that you are conscious of what you put down your drains and treat them regularly with a drain cleaner.
  • Why is my AC system freezing up?
    There are many different possibilities your HVAC system freezes; almost all of them usually need to be corrected by a professional technician. Determining the air filter is clean or replaced and making sure the airflow is not restricted are about the only tasks a homeowner should safely identify or handle themself.
  • Why is my water bill so high?
    An unexpected increase in your water bill is typically a sign that you have a leak. Even if you don’t see the leak, you could have a hidden one.
  • How do I prevent my pipes from freezing?
    Wintertime in Washington can produce temperatures in the teens — and even below — which means homeowners should take steps to prevent frozen pipes. When water freezes, it expands, which can cause your pipes to burst. This can cause major problems and create lengthy plumbing bills. Rapid drops in temperature, poor insulation, and improperly set thermostats are the major culprits behind frozen pipes.
  • How long does a water heater last?
    The average life span of a traditional tank water heater is about eight to 12 years, depending on the quality of the unit, the hardness of the water, and how well it’s maintained. Tankless water heaters can last up to 20 years or more with proper maintenance.
  • What causes low water pressure?
    Low water pressure can be caused by various factors including clogged pipes, a malfunctioning pressure regulator, closed shut-off valves, or issues with the local water supply. It’s essential to identify the root cause to address the problem effectively.
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